SHOP POLICY

[Processing time]

 The time I need to prepare an order for shipping varies. For details, see individual items. 

[Returns & exchanges]
We gladly accept returns and exchanges if the item has damaged during transport
Email me within: 3 days of delivery 
Ship items back within: 8 days of delivery to cash on delivery
We don't accept cancellations 

[Other important points] 
・All rights reserved. No part of this website including writings, images, sounds, logos or trademarks may be copied, photocopied, reproduced, translated or reduced to any electronic medium or machine-readable form, in whole or in part, without prior written consent, except in the case of citation or personal use and certain other noncommercial uses permitted by copyright law provided that you do not modify the materials. ・Although the photos of products posted on this website are taken with real products, the color tone of the products that you see through devices such as computers may be different from that of the actual products.
・Please understand that Our Company takes no responsibility regarding problems caused by delivery failure or text corruption of our emails to customers or emails sent to us by customers.
・The packaging of products is standard shipping packaging that is suitable for international shipping.
・Although Our Company takes responsibility for the damages of the goods caused by bad packaging, but by no means take responsibility for accidents caused by customer’s bad handling of the goods.
・Although Our Company takes responsibility for the damages of the goods caused by bad packaging, but by no means take responsibility for accidents caused by customer’s bad handling of the goods.
・Unless otherwise agreed upon, the risk of loss or damage of the goods is transferred to customer’s side from the time the goods are received by sea transporters or air transporters in Japan. However, Our Company withholds the ownership of the goods until payments related to the goods are completed.
・Our Company does not take responsibility regarding the lading of goods due to war, insurrection, riot, labor dispute, epidemic, fire, typhoon, flood, earthquake ,embargo, government control or any other reasons beyond the control of Our Company, or regarding non-performance or delay upon performance of contractual obligations.

 

[Arbitration] 
・All disputes, controversies or disagreements arising between the parties out of or in connection with the present contract that the parties cannot resolve by themselves shall be finally settled under the Arbitration Rules of Commercial Affairs of the Japan Corporate Juridical Person of Commercial Affair Arbitration Association by mediation conducted in Tokyo, Japan. 

[Applicable law] 
The Japanese law is applied regarding the establishment, validity, implementation or interpretation of this regulation. 

 

Additional rules 
This regulation shall be valid from July 7th 2016.

    Step up lady LLC.
 

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